30:I[175696,["$1a","$1b","$1c","$1d","$1e","$1f","$20","$21","$22","$23","$24","$25","$26","$27"],"default"] 31:T7d6,Returned products must be in perfect condition and in their original packaging. Any item not meeting this requirement cannot be refunded.

Please note, our catalogs and PDF patterns are neither accepted for return, exchange, nor refunded.

Regardless of the reason for return and your initial delivery method, you have 2 options to return your parcel to us:

From any relay point FREE OF CHARGE by clearly indicating that it is a return and noting the following address on your parcel:

ENSOVO / PP YARNS & CO
Internet Returns
ZI des 4 vents
1 avenue Antoine Pinay
59510 HEM

This return is FREE in mainland France. Find the list of relay points near you here, Click here

You also have the option to return your parcel to us free of charge via Relay Colis (Mondial Relay) at the address below by downloading the return label available in your customer area:

ENSOVO / PP YARNS & CO
Internet Returns
ZI des 4 vents
1 avenue Antoine Pinay
59510 HEM

Colissimo shipments will be made at your expense, PP YARNS & CO does not accept any other return method.

In all cases, we thank you for indicating your customer references (customer number, order number, invoice number) and specifying the precise reason for your return.

PP YARNS & CO does not reship goods but processes a refund.

If your return results in a refund, it will be processed as soon as possible and no later than 30 days after receipt of your parcel in our services (except for a refund of a non-compliant product or a product delivered late, in which case the refund will be made within a maximum of 14 days from receipt of your refund request).

However, this refund is conditional on the return of the goods for which you request a refund if you have received them.32:T4e5,My privilege voucher:

The privilege voucher is triggered when you reach {threshold} points on your loyalty card:

1. {threshold} points are automatically deducted from your points balance, within approximately one week after your last purchase.
2. You then receive an email, indicating your discount code which will give you a {discount}% discount on your next purchase. This discount code is valid for 90 days.

If you do not receive your email, please check your "spam" folder and verify that your email address is correct in your customer area.

If you encounter difficulties at this stage, do not hesitate to contact our Customer Service at 09.70.823.300, Monday to Friday between 9am and 6pm.

My birthday benefit:

You receive an email with a discount code also giving you a 15% discount on your next purchase. This discount is valid for 30 days and cannot be combined with another current offer.

If you do not receive your email, please check your "spam" folder and verify that your email address is correct in your customer area.

If you encounter difficulties at this stage, do not hesitate to contact our Customer Service.33:T649,

Returned products must be in perfect condition and in their original packaging. Any item that does not comply with this charter cannot be refunded.

Note: Our catalogs and PDF patterns are neither taken back, nor exchanged, nor refunded.

Whatever the reason for return and whatever your initial delivery method, you have 2 options to return your package:

From any relay point FREE OF CHARGE, making sure to indicate that it is a return and noting the following address on your package:

ENSOVO / PPY and Co -
Internet Returns
ZI des 4 vents
1, avenue Antoine Pinay
59150 HEM

This return is FREE. Check here for the list of relay points near you, Click here

You also have the option to return your package by Colissimo at your expense to the address below:

ENSOVO / PPY and Co -
Internet Returns
ZI des 4 vents
1, avenue Antoine Pinay
59150 HEM

In all cases, please indicate your customer references (customer no., order no., invoice no.) and specify the exact reason for your return.

If your return results in a refund, it will be processed as soon as possible and at the latest within 30 days following receipt of your package in our services (except for a refund of a non-compliant product or a product delivered late, in which case the refund will be made within a maximum of 14 days from receipt of your refund request).

2f:["$","$L30",null,{"formats":"$undefined","locale":"en","messages":{"equivalences":{"title":"Find an equivalent yarn among our 80 qualities","description":"Would you like to choose a different yarn than the one suggested in the pattern? Refer to the equivalence table below to find a yarn with a similar gauge, i.e. one that has the same number of rows and stitches.","helpSection":{"category":"Knitting Help","title":"You have found an equivalent:","subtitle":"How to calculate the quantity of balls needed to make your pattern?","content1":"To calculate the number of balls of an equivalent yarn, but with a different yardage, you must multiply the total yardage of the pattern and divide by the yardage of the new ball.","exampleTitle":"Example:","exampleContent":"If you need 10 balls of lambswool (134m) 10x134m = 1340 m, I want to knit phil cotton 3 (121m), then I must divide 1340 m by 121 m = 11.07, or 12 balls.
So 10 balls of lambswool = 12 balls of phil cotton 3 for the pattern to knit."},"form":{"tabs":{"phildar":"Phildar & Pingouin","otherBrands":"Other brands"},"phildarSearch":{"label":"Which yarn are you looking for an equivalent?","placeholder":"Search for a Phildar or Pingouin yarn...","noResults":"No yarn found"},"otherBrands":{"needle":"Needle size","length":"Ball length (meters)","stitches":"Number of stitches","ranks":"Number of rows","sample":"Gauge 10 x 10","searchButton":"Search"},"reference":{"title":"You are looking for an equivalent of this yarn:","quantity":"Quantity"}},"results":{"count":"{count} equivalent yarn","countPlural":"{count} equivalent yarns","noResults":"No equivalent yarn found","resetButton":"Search for another equivalent","loading":"Searching...","quantityNeeded":"Quantity needed","ball":"ball","balls":"balls","remarkTitle":"Note","remarkContent":"even if two yarns have the same knitting criteria, they may not have the same look or seasonality.","technicalDetails":{"fromPrice":"From","needle":"Needle n°","sample":"Gauge","length":"Length","lengthUnit":"m","stitchesUnit":"sts","rowsUnit":"rows","quantity":"Required quantity: {qty} ball(s)"}}},"category":{"seo":{"defaultDescription":"Discover our selection of {categoryName} on Phildar.com. 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Also enjoy exclusive benefits:","promoAdvantage1":"Early access to upcoming catalogue explanations","promoAdvantage2":"1 free binder to organize your sheets","promoAdvantage3":"1 free set of model visuals at each catalogue release","promoFooter":"Choose the plan suited to your monthly download needs and easily enrich your in-store model offer.","discoverPlans":"Discover plans","changePlan":"Change plan","vatExcluded":"excl. 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By logging into your customer area, in the \"My orders and returns\" section, you can also track the progress of your order.

If you encounter difficulties at this stage, do not hesitate to contact our Customer Service at 09 70 823 300 from Monday to Friday from 9am to 12:30pm and from 1:30pm to 5:30pm."},"returnPolicy":{"question":"Return my items","answer":"$31"},"downloadPatterns":{"question":"Find my downloadable document","answer":"Your downloadable document order is processed as soon as you have validated your payment.

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By logging into your customer area, in the \"My Dashboard\" and \"My Documents\" section, you have access to a link allowing you to download your pattern (within approximately 30 minutes after placing your order).

If you encounter difficulties at this stage, do not hesitate to contact our Customer Service at 09 70 823 300."},"vipCardBenefits":{"question":"My loyalty or birthday benefits","answer":"$32"},"orders":{"transportedBy":"Transported by {carrier}","orderNumber":"Order No. {number}","date":"Placed on {date}","by":"by {name}","preparationDate":"Chosen preparation date {date}","deliveryDate":"Chosen delivery date {date}","totalWithoutTax":"Total amount: {total} excl. tax","preorder":"Preorder","noOrders":"You haven't placed any orders yet","fetchError":"An error occurred while fetching orders","fetchOrderError":"An error occurred while fetching the order","orderNotFound":"Order not found","status":{"processing":"Processing","shipped":"Shipped","delivered":"Delivered","canceled":"Canceled","unpaid":"Awaiting payment","saved":"Saved","prepared":"Being prepared","digital":"Digital order"},"trackMyPackage":"Track my package","returnOrder":"Return label"},"orderTracking":{"title":"Order tracking"},"addresses":{"shippingAddress":"Shipping address","billingAddress":"Billing address","noAddresses":"You don't have any saved addresses yet","title":"My addresses","addAddress":"Add an address","editAddress":"Edit","deleteAddress":"Delete","confirmDelete":"Are you sure you want to delete this address?","addressDeleted":"Address deleted","addressCreated":"Address created","addressUpdated":"Address updated","errors":{"createFailed":"Error creating address","updateFailed":"Error updating address","deleteFailed":"Error deleting address"}},"documents":{"noDocuments":"You don't have any documents yet"},"myPreferences":{"title":"My Preferences","linkText":"View privacy policy.","description":"Manage your communication preferences to receive news, inspiration, offers and promotional events.","preferences":{"email":"Email","sms":"SMS","post":"Mail"},"successMessage":"Your preferences have been updated successfully.","errorMessage":"An error occurred while updating your preferences. Please try again later."},"customerService":{"title":"Need help with your order? You'll find some useful links below","contactLinkText":"Contact Customer Service","mail":{"title":"By Email","description":"For simple questions, send us an email and we'll reply as quickly as possible.","button":"Contact Form"},"phone":{"title":"By Phone","description":"Our customer service is open from Monday to Friday without interruption between 9:00 AM - 12:30 PM, then 1:30 PM - 5:30 PM (local call cost).","button":"Contact +33 9 70 823 300"}},"promoCodes":{"title":"My promo codes","copy":"Copy","copied":"Copied!","expiresOn":"Expires on {date}","birthday":{"label":"Birthday code","code":"ANNIVERSAIRE15","unavailable":"Your birthday code is not available yet.","unavailableWithDate":"Available on {date}, on your birthday!"},"advantage":{"label":"Advantage code ({threshold} points)","description":"You have accumulated {threshold} loyalty points. 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","title_2":"Calculate the equivalent number of balls","text_2":"

To replace a yarn indicated in a pattern with another, you must ensure the following points:

the needle size is identical
both gauges are identical
the seasonality of the yarns is identical, unless you wish to knit a summer pattern in a winter quality yarn or vice versa.

After validating these elements, you need to calculate the equivalent number of balls. Indeed, for the same weight, the yardage of the chosen ball may be different. For this, multiply the total yardage of your pattern and divide by the yardage of the new ball.

For example, if you need 10 balls of Lambswool (134m), you will need 134*10=1340 meters of yarn. If you replace the Lambswool with Cotton 3 (121 m), you will then need 1340/121=11.07, so 12 balls.

Therefore, 10 balls of Lambswool = 12 balls of Phil Cotton.

If you encounter any difficulties at this stage, please don't hesitate to contact our \"Knitting Advice\" Service

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